Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. The customer is responsible for the cost of returning the goods.

To start a return, you can contact us at info@shureido.shop. Please note that returns must be sent to the following address:
SHUREIDO SHOP
C/ García Andreu, 26 bajo izquierda
03007 Alicante
Spain

If your return is accepted, we will send you the instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can contact us at info@shureido.shop

Damage and issues
Please check your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you have received the wrong item, so that we can assess the problem and resolve it.

 

Exchanges
The quickest way to ensure you get what you’re looking for is to return the item you have and, once the return has been accepted, place a separate order for the new item. Please note that the customer is responsible for the return postage costs.

 

The European Union’s 14-day cooling-off period Notwithstanding the above, if the goods are dispatched within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without needing to provide a justification. As in the previous case, the item must be in the same condition as when you received it, unused, with the labels attached and in its original packaging. You will also need to provide the receipt or proof of purchase.

 

 

Refunds
We will inform you once we have received and inspected your return and let you know whether the refund has been approved or not. If approved, the full amount of the order, excluding delivery charges, will be automatically refunded to your original payment method within 10 working days. Please note that it may take some time for your bank or credit card issuer to process and credit the refund. 
If more than 15 working days have passed since we approved your return, please contact us at info@shureido.shop.